Reservation Deposit
A deposit is required to reserve your tour date and time. By submitting payment, you confirm that you have read, understood, and accepted this policy.
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Booking, Cancellation & Refund Policy
Please read this policy before completing your reservation. A deposit and submitted payment confirm your acceptance of these terms.
Customer Cancellations
All deposits are non-refundable. If you cancel for any reason, your deposit will not be refunded. Any booking credit is issued solely at the discretion of Rocky Point Adventures.
Weather, Port Closures & Safety
If a tour cannot operate because of weather, high winds, rough seas, a Port Captain closure, a mechanical issue affecting safe operation, or circumstances beyond our reasonable control, no cash refund will be issued. The amount paid will become a booking credit valid for 12 months from the original tour date. The credit may be used for the same tour or another available tour of equal value, applied toward a higher-priced tour by paying the difference, or transferred to another person with advance notice.
No-Shows
Guests who arrive after the required check-in time, miss the departure, or do not participate in the scheduled activity are considered no-shows. No refund or credit will be provided.
Customer Responsibility
Guests are responsible for arriving on time with all required identification, documents, and information. Transportation delays, traffic, border wait times, illness, and personal scheduling conflicts do not qualify for a refund.
Payment Disputes
You agree to contact Rocky Point Adventures before filing a payment dispute so we have an opportunity to resolve the matter. Booking credits may be suspended while a related payment dispute is under review.
Acceptance of Terms
Completing your reservation and submitting payment confirms your acceptance of this Booking, Cancellation & Refund Policy.